7-Day Return Policy
What’s Pencilbrains 7-Day return policy?
Pencilbrains,LLCis committed to ensuring the 100% satisfaction of our art collectors! That’s why once you’ve receive an original artwork, we’ll give you seven (7) days to decide whether or not you’d like to keep that artwork or return it for a refund.
You may return any eligible artwork (i.e. artwork that is not one of the Final Sale items, listed below), provided that it is returned to the artist in its original condition and packaging.
The return guarantee is NOT applicable to the following final sale items:
• Digital Art Prints
• Limited Edition Works
• Special Collection Works
For detailed information on how to return either an original work or a print as well as the specific return policies for each, please see the following FAQs:
Original Artwork Return Policy
From the time you receive your original artwork from our couriers, you have seven (7) days to decide whether to keep the work or return the artwork in its original condition for a refund.
We also require all returned artwork to be shipped out by the buyer within three (3) days after confirming with us that the work will be returned. So, if you receive artwork you’ve purchased from Pencilbrains,LLCand are not fully satisfied, you have:
1. Seven (7) days to contact us about your intent to return the work
2. Three (3) days from the day you contacted us to ship out the artwork.
3. ***Do not ship the artwork before contacting us; you must first contact us.***
If you do not notify us of your intent to return the work within 7 days of receipt or you do not ship the work within 3 days of notifying us, you will NOT be eligible for a refund. (Some exceptions will apply. Please contact us for an assessment of your specific situation.)
How to Return an Original, Undamaged Work
Step 1 – Within seven (7) days of your merchandise delivery date, email store [ at ] zttosha.com to give us your order information and the reason for wanting to return the work.
Step 2 – Repackage the artwork using the original packaging materials used by the artist. If you’ve already disposed of the original packaging, you’ll be responsible for purchasing packaging materials to send the artwork back safely to the artist. Please refer to our Packaging Guidelines for instructions on how to safely package artwork for shipment.
Step 3 – Email store [ at ] zttosha.com to complete the return process.
Once the piece safely reaches the artist, Pencilbrains,LLCwill process your return and the amount owed will be refunded to your original source of payment in the same currency and using the same exchange rate as your original order (minus shipping costs and international customs fees, if any) within 7-10 business days of your merchandise return.
Additional return information.
• Additional shipping fees may apply for international returns.
What to Do If the Artwork Arrives Damaged
Step 1 – Within seven (7) days of your merchandise delivery date email store [ at ] zttosha.com to give us your order information.
Step 2 – Save original packaging!
Step 3 – Take photos of damaged artwork and packaging. Please email these photos to store [ at ] zttosha.com
Step 4 – A Pencilbrains,LLCsupport representative will contact you to discuss next steps.
7-Day Return Policy